Once we ship your order you will receive an email and/or sms advising the tracking number. You can check the progress and current eta for your delivery from this message.
If your order has not been dispatched yet, please contact us advising your name and order number and one of our customer service team will get back to you asap.
Flat shipping rate of $12 for all online orders OR free shipping if the order total is over $100.
Our preference for the fastest service is through our online store. If you are experiencing any difficulty ordering through our online store, please contact us and one of our customer service representatives will be in touch to help you.
goodMix returns policy
- Full Refund for Item will be offered: If the items you received were incorrect, damaged, missing, or not as we described them, then you'll get a full refund for that item.
- The goodMix Team must authorise all returns via the Support Email
- Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
- To complete your return, we require your invoice number or the email address you used when purchased.
- Prior to processing refund or exchanges, customers are required to send pictures of defects and without pictures, we cannot process a request.
- To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Before you return your product, you must email us: email@example.com so we can provide you with return details.
- You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service (courier) or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Refunds (if applicable)
- We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 - 3 business days.
Late or missing refunds (if applicable)
- First, check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Jeanie the founder of goodMix and Natruopath will answer all your questions. Please email her at email@example.com
PondWater is batch-tested to be gluten free, every time. Our barley and spelt grass are Australian grown and processed. Produced specifically to cater for the Gluten-Free consumer. The grass is harvested long before any grains develop and each batch is tested for contamination.
No 4 on The Bristol Stool Chart! The ’smooth sausage’ - the holy grail of poos! We should all aim for mostly number 4’s (variation is normal & ok, but as long as you usually see number 4’s before the flush, you’re doing well!) PRINT OUT THE CHART FOR YOUR TOILET DOOR. Good gut = good poos.
p.s when at the Bristol Chart page - click 'About This Product' so you can get it FREE ;-)
Soaked Blend11 is fine in a sealed container for up to 3 days in the fridge, after that it will start to get a little sour / not quite so tasty.
These grains are - gluten-free, low reactive, high protein, soaked overnight to improve digestibility / decrease reactivity, & the millet & amaranth are cooked. Buckwheat is technically a seed, not a grain. Most people are totally fine with a little soaked buckwheat, & a few puffs of millet & amaranth (millet & amaranth are only 2.5% of the mix by weight, they just look like more as they’re full of air - so actually Blend11 has very minimal grain content).
Your gut is like an internal fermentation tank. Farts mean there is a lot of fermentation happening. Fermentation is good! Our butthole is the release valve - like you’d want to loosely cover anything that you’re fermenting so it doesn’t explode! We would explode too if our butt couldn’t let gas build-up escape when it needs to! By-products of fibre fermentation (& fart production) are SCFA’s ’Short Chain Fatty Acids’. These act as anti-inflammatories & are extremely beneficial to the gut lining as well as the rest of the body. They actually pass through your bowel lining & into your bloodstream, so think about this - if you're farting it means you’re fermenting. Surely a few extra farts is worth it to get your gut producing plenty of these amazing systemic anti-inflammatories! Any increase in fibre can temporarily make you a little gassier, but it should settle right down as your microbes adjust. But yes, fibre does make you fart, & farting is a healthy thing!
This is not a regular muesli. It’s used more like a ‘topper’. You only really need 50g daily (2 heaped tablespoons or 1/3 of a cup) to see the digestive benefits. Some people find that they only need to use it every second day or a few times a week to feel better in the belly, so the bags last much longer than you would expect. You mix it into something else, like fruit / yoghurt / smoothies / porridge / bircher etc. 50g is a typical serve, you can use more or less - experiment to find your ideal dose.
If your baby is eating plenty of solids & there is no known reaction to any of the Blend11 ingredients, they can try it for sure. Always soaked, added to a smoothie is perfect, & start with small quantities & observe the response.
Yes!! Pregnancy is one of the most important times to focus on getting your gut microbes right because your baby will (all going to plan) get covered in them during the birth process! A healthy gut microbiome passed on to bubs will mean less chance of eczema, allergies, hayfever, obesity, diabetes, anxiety & depression in later life. Feeding your good microbes with diverse fibre during pregnancy will help build your baby one of the foundations for a healthy start in life, a diverse microbiome. Added bonus is, pregnancy constipation / sluggishness is relieved! We get really great feedback from pregnant mums & a Blend11 smoothie is awesome as a ‘one-handed’ quick & nutritious meal option while breastfeeding too!
Because Drs & scientists are finally taking notice of us crazy poo-obsessed naturopaths & researching, only to find out (surprise surprise) that your gut health can heavily influence many health issues! Of course, every manufacturer is now using that knowledge to sell more gut-friendly food & gut health supplements. The research will continue to uncover more about our gut as technology improves & more funding is allocated. We only know the tip of the iceberg now, the next few years will be very interesting (& will see a flood of even more gut support products come on to the market). We’ve been talking about it & collecting feedback from markets since 2012 & the shift in general consumer awareness during that time has been massive. We used to get blank looks when saying ‘it’s good for your gut’. Now we get knowing nods from most people - but also some scepticism because ‘everything is good for your gut health these days.’
No - it’s not a probiotic. It contains PREbiotic fibres to support your probiotic population. Prebiotics are food that supports the growth & encourage a good balance of gut bugs. Blend11 contains a very diverse range of ‘microbe accessible carbohydrates’ to ensure that gut microbial fermentation is occurring along the length of the colon. Gut microbial fermentation keeps your bowel lining healthy, helps decrease inflammation both in the bowel & also systemically throughout the entire body.
For most modern humans, our gut microbial balance is not very healthy. Crappy processed food choices, chemicals in our food & environment, high levels of stress & 3 generations of too many antibiotics & other chemical medications (whilst sometimes essential & life-saving), are a big reason for that. It can take months or even years for people to get their guts back on track after a course of antibiotics - some support with pre & probiotics / fermented foods is essential here, & eating plenty of diverse, fermentable fibre (like Blend11) can help make sure you’re feeding the good guys so they can start to repopulate nicely.
Please contact Jeanie, our goodMix naturopath directly firstname.lastname@example.org
Blend11 is simply a blend of 11 superfoods. Yes, it does look like birdseed, but it is designed as a health food for humans! :)
It is 'like a muesli' but has some major differences to the standard offerings! It is much higher in protein, good fats and is gluten free, containing minimal grains (small amounts of the ancient grains millet & amaranth).
It is designed to be ‘activated’ or soaked overnight to ensure proper digestion & absorption of nutrients and can be easily added to yoghurt, smoothies, protein shakes, bircher muesli’s, balls, bars & slices, etc etc.
All ingredients are chosen for a reason. Everything is organic except the almonds at present.
Blend11 contains amaranth and millet which are not considered strictly ‘Paleo’.
Millet and Amaranth are gluten free ancient grains, which are well tolerated by most people and eaten by many people following a ‘Paleo-ish’ diet. Many people find it a valuable addition to their primal-inspired eating plan to ensure that daily fibre intake is adequate. Many paleo eaters don’t consume enough fibre to support optimal bowel / digestive health.
NeoBlend ingredients are 100% paleo approved.
It is high in fat (almost 40%) but that does not mean it is fattening.
FAT IN THE DIET DOES NOT EQUATE TO WEIGHT GAIN. Forget about asking ‘is it fattening’ - ask instead ‘is this food nourishing & natural?’ Keep asking that question & you can’t go too far wrong with your diet!
We very often hear of people losing weight after introducing Blend11. If you are still concerned about weight gain, please contact our naturopath email@example.com
7 years of selling the product face to face through farmer’s markets has given us a great insight into the ‘side-effects’ of Blend11. This is our most common customer feedback - every single market day. Diverse fibre = diverse gut bacteria = better poos!! There is the odd case which responds differently - but these are so rare that we can still confidently offer the guarantee.
If you are not satisfied with the product and its results, we will happily refund or exchange the product :)
Research shows that everyone responds to sweet foods differently - some will react strongly to a banana but not a cookie & vice-versa, but in general, the BallBags are one of the ‘better options’ a diabetic can choose as a sweet treat, as the sugars are all from fruit only, & are combined with a lot of fibre, good fat & protein - which will slow the absorption of sugars into the bloodstream.
Hmmm. I guess if you ate them to excess in place of ‘a healthy diet’ whilst doing no exercise you may put on a kg or 3, but that would apply to just about anything! They contain vitamins, minerals, good fats, plenty of fibre, resistant starch, protein & antioxidant polyphenols - all of which can help with staying in shape. If in doubt, eat them either just prior to or just after you exercise - the perfect pre or post-workout snack.
If you are not planning on making up your balls straight away, refrigeration will preserve freshness longer. Just let the mix get to room temp before you start making your mix up (it will stay together better).
The dry mix can vary in moisture content, if it’s not sticky enough, add a few teaspoons of water, this will help it to bind. Also, ensure the mix is room temp (cold mix won’t bind / form as well).
BallBag balls are perfect as a pre or post-workout snack, or for when you’re ‘on the go’ all day. Don’t think you can sit on the couch all day eating protein balls & lose weight - they are still high in calories, so great for active people, not suitable for sedentary lifestyles. Though you’ll still be much better off eating balls than other sweet treats, as they contain protein, fibre, resistant starch & polyphenols which are all great to support weight loss & metabolic health.
- resistant starch
- vitamins & minerals
- polyphenol antioxidants
It's not the nicest beverage you'll ever taste, but it's sooo worth getting used to it, you’ll feel amazing on it! Try some with juice, in a protein shake, a smoothie, coconut water, with a squeeze of lemon / lime…there are plenty of ways to mask the greens! It's not bad once you get used to it, & after a while most people find that they actually start to crave it - & the way they look & feel when using it regularly! We have heaps of recipes online to get you started!
Always run anything new by your GP / pharmacist but the only known contraindication is warfarin. Diabetics taking medication need to monitor sugar levels as the Greens +Aloe may potentially alter glucose metabolism (in a good way) & mean they need to review medication dosages. It's a good idea to take any natural supps away from meds - 2hrs either side is a good interval.
The barley & spelt is just the grass form, not made from the grains. The grains that the grasses sprout from are left underground & the grass is harvested well above ground level. Every batch of harvested dried grass is checked for gluten & every batch of Greens + Aloe is also tested - nil gluten detected. Many similar grass-containing products are not tested to be GF, & contamination can be a real issue for coeliacs using green powders.
It's always recommended to introduce anything new very gradually if you have a sensitive tummy, so just start slowly (ie 1/2 tsp daily) & monitor. There have been some studies showing positive results for IBS, ulcerative colitis & other GIT conditions using aloe vera & green powders. The formula is useful for improving gut wall integrity, soothing inflammation & improving microbial balance - it's going to help most 'gut' people, but with anything serious, always seek advice from a professional (ideally someone trained in both pharmaceutical & natural medicine).
Yes but only small doses. Always best to err on the side of caution during pregnancy (first trimester especially). Use a maximum of 1 flat teaspoon daily until baby is weaned, or 2 yrs old. You really want the nutritive support & gut benefits, but you don’t want high doses to promote detox (there’s a time for that, & pregnancy / breastfeeding is not that time!)
It’s actually both! Sorry for the confusion - we launched it as a savoury seed-cracker premix, but our customers discovered that it makes AMAZING veggie patties too!
We like extra virgin olive oil, macadamia nut oil or coconut oil. They all work really well & taste great! You can also use no oil, but most people prefer the taste / texture with oil. Use your fave oil or none.
Most hardcore meat-lovers will be pleasantly surprised when you cook a batch of these at a BBQ! Even fussy kids - the tomato & mushroom patties offer great texture (juicy tomato & succulent mushroom). Just chop veggies finely for fussy folks, & you can add some mince into the mix & transition / introduce a plant-based burger patty more gradually!
Yes you can, though the oil does really add to the flavour / texture. No oil / baked can be drier. You can also use baking paper on your sandwich press to cook without oil that way.
In the cupboard is fine.
You can just snap off the outer edges, then return the middle to the oven for a little longer. And be sure to always roll the mixture out to an even thickness, & make sure the oil is always mixed through evenly too.
There seems to be 1 brand of baking paper that sticks, but most are fine. If one batch sticks, take note of the brand & use a different one! Can recommend the ‘Greener’ brown baking paper from Woolworths, or the Goliath from Aldi - these won’t stick.
Yes, no goodMix products contain preservatives, all dried fruit & coconut is free from 220, (& most is certified organic too).