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Ordering & Shipping
How long will it take for my order to arrive?
Once we ship your order you will receive an email and/or sms advising the tracking number. You can check the progress and current eta for your delivery from this message.
If your order has not been dispatched yet, please send an email to firstname.lastname@example.org advising your name and order number and one of our customer service team will get back to you asap.
How much does shipping cost?
Flat shipping rate of $10 for all online orders OR free shipping if the order total is over $100.
Can I make an order by phone?
Our preference for the fastest service is through our online store. If you are experiencing any difficulty ordering through our online store, please email email@example.com and one of our customer service representatives will be in touch to help you.
What is your returns policy?
Please email us at firstname.lastname@example.org outlining your issue and we will get back to you as soon as we can.
How can I get in touch to provide feedback?
Jeanie the founder of goodMix and Natruopath will answer all your questions. Please email her at email@example.com
Are all your products gluten-free?
We use no gluten-containing ingredients. Our food storage and processing area is completely gluten free. We have our products tested on a regular basis and have never had gluten detected.
PondWater is batch-tested to be gluten free, every time. Our barley and spelt grass are Australian grown and processed. Produced specifically to cater for the Gluten-Free consumer. The grass is harvested long before any grains develop and each batch is tested for contamination.
I have some health issues & am not sure if I can use these products…is there someone I can discuss my concerns with?
Please contact Jeanie, our goodMix naturopath directly firstname.lastname@example.org
What is this ‘Blend11’ - it looks like birdseed?
Blend11 is simply a blend of 11 superfoods. Yes, it does look like birdseed, but it is designed as a health food for humans! :)
Is Blend11 like a muesli or something?
It is 'like a muesli' but has some major differences to the standard offerings! It is much higher in protein, good fats and is gluten free, containing minimal grains (small amounts of the ancient grains millet & amaranth).
It is designed to be ‘activated’ or soaked overnight to ensure proper digestion & absorption of nutrients and can be easily added to yoghurt, smoothies, protein shakes, bircher muesli’s, balls, bars & slices, etc etc.
All ingredients are chosen for a reason. Everything is organic except the almonds at present.
Why do you have to soak it? (Blend11 & NeoBlend)
The idea of soaking is to facilitate the ‘activation’ or germination of some of the seeds, which can otherwise be difficult to digest and gain any nutrition from. This process makes it softer and gentler on the system, increases the available protein, as well as stimulates enzyme release to increase nutrition and digestibility.
Is Blend11 Paleo?
Blend11 contains amaranth and millet which are not considered strictly ‘Paleo’.
Millet and Amaranth are gluten free ancient grains, which are well tolerated by most people and eaten by many people following a ‘Paleo-ish’ diet. Many people find it a valuable addition to their primal-inspired eating plan to ensure that daily fibre intake is adequate. Many paleo eaters don’t consume enough fibre to support optimal bowel / digestive health.
NeoBlend ingredients are 100% paleo approved.
Is Blend11 fattening?
It is high in fat (almost 40%) but that does not mean it is fattening.
FAT IN THE DIET DOES NOT EQUATE TO WEIGHT GAIN. Forget about asking ‘is it fattening’ - ask instead ‘is this food nourishing & natural?’ Keep asking that question & you can’t go too far wrong with your diet!
We very often hear of people losing weight after introducing Blend11. If you are still concerned about weight gain, please contact our naturopath email@example.com
Best poos ever - how can you guarantee this?
4 years of selling the product face to face through farmer’s markets has given us a great insight into the ‘side-effects’ of Blend11. This is our most common customer feedback - every single market day. Diverse fibre = diverse gut bacteria = better poos!! There is the odd case which responds differently - but these are so rare that we can still confidently offer the guarantee.
If you are not satisfied with the product and its results, we will happily refund or exchange the product :)
Can I feed Blend11 to my baby?
As long as your baby is doing well on a wide variety of solids and you are confident that none of the individual ingredients cause adverse reactions in him / her, you can feed Blend11 (in small quantities) to your baby.
Suggested dosage is 1-2 teaspoons daily (depending on age / size). Always soaked overnight and best blended into a smoothie. Start with a small amount and increase gradually - this is the best way to introduce anything new to bubs!
Can I eat BallBags if I have blood sugar issues / diabetes?
Research shows that everyone responds to sweet foods differently. Some will react strongly to a banana but not a cookie vice-versa. In general, the BallBags are one of the ‘better options’ a diabetic can choose as a sweet treat as the sugars are all from fruit only and are combined with a lot of fibre, good fat & protein which will slow the absorption of sugars into the blood stream.
The Vegan / Whey chocolate BallBags are lower in sugars and higher in protein than the Fruity.
Are these fattening?
Hmmm. I guess if you ate them to excess in place of ‘a healthy diet’ whilst doing no exercise you may put on a kg or 3, but that would apply to just about anything! They contain good fats, plenty of fibre, protein & antioxidants - all of which can help with staying in shape. If in doubt, eat them either just prior to or just after you exercise - the perfect pre or post workout snack.